Send us an email at info@pawsometailsco.com or send us a direct message on Instagram @shoppawsometailsco.

Our current processing time is 7-10 business days (M-F) to make your order. After it has been made, it will get shipped and delivered via the delivery option that you choose.

Make sure you reference the size guide here

Unfortunately no, you may only use one code per order. 

Please always double-check that you have entered the correct shipping address. 

If you notice that you have entered the wrong shipping address, please contact us immediately. If your package has not shipped, we can fix it. If your package has been shipped, we will have to wait for the package to be "Returned to Sender" and then we can reship it. (the customer will need to pay for the new shipping label).

Unfortunately not. It is very difficult on the back end of things for us to do this and keep track of discount codes unless they are used at the time of purchase.

Because of our product's handmade nature, we do not accept returns. If you do have any concerns, feel free to reach out!

Pawsome Tails is not responsible for lost packages. Unfortunately, once your order is dropped off at the post office it is out of our hands. All of our packages are sent with tracking. If your package is lost, we suggest trying to contact the postal service to track down your package. If after 24 hours you still haven't received it, please feel free to email us at info@pawsometailsco.com. We can confirm on our end if it was delivered to the right address. If the address is correct, we will ask you to open a ticket with the post office to locate the package.

Yes. Keep in mind we can't control any customs or import duties that are applied to your package - the fees vary depending on the country. To prevent yourself from any surprises we recommend you contact your local customs office before placing an order.

Returns
Unfortunately, no. Because we make every item to order for you and your pup we do not accept returns. We recommend ensuring you measure your dogs neck size before ordering. If your item arrives damaged then please contact us via the email info@pawsometailsco.com. 

Exchanges
We will only exchange an item if it arrived damaged, and all exchanges must be completed within 48 hours of you receiving your package. 

Absolutely! If you are a breeder or a pet store owner interested in stocking our products, please don't hesitate to contact us at ino@pawsometailsco.com to discuss.

You can also find our products available on Faire.